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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
With curiosity as its core and non-linear design concepts, YENCE Studio has been working together with influential artists, forward-thinking companies, visionary filmmakers, and cultural institutions to craft vibrant design strategies and content that cultivate conversations and inspire... read more
With an impassioned drive for contemporary art, cultural immersion, vibrant hands-on design, and boundless opportunities offered by new technologies, YENCE Studio emerges as a vibrant force at the intersection of design & art.
United by real human connection and a hands-on mindset, YENCE Studio creates the core framework for transformative conversations, visual storytelling and dialogues that cultivate inspiration and innovation.
Jens Wagner is a German artist and designer based in the outback of southern Germany. Infused with the realm of pop culture and iconography, his artistic practice celebrates the dynamic nature of typography and compositions. With his influential personal background in action sports, street art and craftsmanship, Jens is fusing analog and digital techniques at their captivating intersection.
During his studies at the State Academy of Fine Arts in Stuttgart in the class of Patrick Thomas and overseas at the Mike Curb College of Arts, Media, and Communication in Los Angeles, USA, Jens gained a broad international network of clients, partners, and professional creatives. Thanks to advanced technology and seamless digital collaboration, Jens connects with clients from around the globe, bridging distances and cultures. This global perspective infuses visual storytelling & conceptual art with a universal appeal, capturing the essence of each client's vision while fostering meaningful connections in a world that is increasingly interconnected.
YENCE Studio is a global multidisciplinary design studio for visual communication based in the southern wilderness of Germany, founded by Dipl. Des. Jens Wagner. With curiosity as ignition and non-linear creative processes at its core, YENCE Studio has been working together with influential artists, forward-thinking companies, visionary filmmakers, and cultural institutions to craft vibrant design strategies and content that cultivate conversations and inspire.
With an impassioned drive for contemporary art, cultural immersion, vibrant hands-on design, and boundless opportunities offered by new technologies, YENCE Studio emerges as a vibrant force at the intersection of creativity, art, and curiosity.
United by real human connection and an infinite amount of curiosity, YENCE Studio creates the core framework for transformative conversations, creative freedom, and dialogues that cultivate inspiration and innovation. YENCE Studio initiates dialogues and champions the liberation of free creative expression.
Jens Wagner is a German artist and designer based in the outback of southern Germany. Infused with the realm of pop culture and iconography, his artistic practice celebrates the dynamic nature of typography and compositions. With his influential personal background in action sports and street art, he is fusing analog and digital techniques at their captivating intersection.
During his studies at the State Academy of Fine Arts in Stuttgart in the class of Patrick Thomas and overseas at the Mike Curb College of Arts, Media, and Communication in Los Angeles, USA, Jens gained a broad international network of clients, partners, and professional creatives. Thanks to advanced technology and seamless digital collaboration, Jens connects with clients from around the globe, bridging distances and cultures. This global perspective infuses visual storytelling with a universal appeal, capturing the essence of each client's vision while fostering meaningful connections in a world that is increasingly interconnected.